MS21045L16

If your looking for a company that can provide you with technical help on a product that they sold you, this is not the place to buy anything. But they will tell you how sorry they are.

I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Military Fasteners before I go looking for other venders. I use Military Fasteners because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Military Fasteners.

My order was handled extremely well. From placing my order online, through payment, communication of tracking, etc., everything was perfect. The package arrived in a timely manner, and all items were received in excellent condition.

Have had nothing but great experiences. If I ever need anything I just email Amelia Fato and she gets me fixed up! Super fast and helpful customer service. 10 out of 10.